Frequently Asked Questions
Do you not allow any breeds?
Unfortunately, yes. Due to Prince George’s County Bully Breed Ban, we cannot accept any pitbull breeds. Here is the link to the County Code.
What are your hours?
Monday-Friday – 8am-7pm
Saturday – Closed
Sunday – 9-11am & 5-7pm
How do you group dogs?
We try to find the perfect group of friends for your pup by matching them with dogs in similar age, temperament and size. We introduce your pup to the group in a safe and calculated manner, to insure the safety of everyone. And if for whatever reason, someone in the group is not happy after a bit, we just find them a new group!
Is there an interview process?
Paradise for Pets asks that you bring your pet in for a complimentary day of daycare to allow us to do behavioral assessment. We require full disclosure of any past incidents with other dogs and people and that your dog is friendly towards the staff.
Do I need to book a tour?
Nope! You can come by anytime we are open, but we recommend coming in the middle of the day since that is when we are least busy and there are fewer chances of being interrupted. Your pet is welcome to come on the tour too!
What vaccines are required?
We require up to date Rabies, Bordetella, and Distemper vaccines. We also require having your dog on some sort of Flea/Tick preventative April-October, but encourage you to use one year round.
Do you have a cancellation policy?
Nope! We do not have a cancellation policy but we ask that if you are unable to make your reservation or need to cancel that you contact us and let us know so that if there is a waiting list, we can give that spot to someone else.
Does my dog have to be spayed/neutered?
Nope! We just ask that you let us know if your dog is unaltered so that we don’t have any accidental liters!
What does a normal day look like?
Breakfast is served at 7:30am and then the dogs are let outside weather permitting. They are outside playing with their groups until about 4:30pm as long as the weather is good. Then about an hour later they have dinner and settle in for the night. The manager and assistant manager live on the property and do checks throughout the night to make sure everyone is okay.
What is a Late Check out fee?
Our rate is per night. If you pick up before 1pm there is no charge for the day. After 1pm there is a half night’s charge, meaning half of the nightly rate.
Do you provide food?
We do. The food we provide is included in our boarding price. We feed our guests Nutro’ Natural Chicken&Rice in Small Bites Formula. And for every 10 lbs of dry food we mix in a pint of wet food of the same brand. If you prefer for us to feed your dog food you bring from home there is an additional charge of $3 per feeding.
Can you administer meds?
We can! Any kind of medicine your pet is on, we can administer. There is an additional charge of $3 per dose. We will not be able to accommodate pets that need insulin injections.
What should I bring from home?
If you have already sent/brought in your up to date vaccination records then all you need to bring is your pet! If you have not, please bring in your vaccination records. If you want us to feed your dog special food or need us to administer meds, obviously bring that in, but that’s it! We provide beds, bowls, and toys for each guest.
What happens if there is bad weather?
If it is raining, snowing, too hot, too cold or any kind of crazy weather, we bring the dogs into our indoor kennel. Our kennel is heated/air conditioned to the perfect temperature to keep our guests comfortable. They are still with their groups while indoors and have ample space (5.5’x30′) to play to their heart’s content. Or if they prefer to take a snooze, each run has a large bed and a sheepskin rug to make it feel like they are right at home.
What happens if a dog gets hurt?
We have a veterinarian on call 24 hours a day, 7 days a week, 365 days a year. In the rare case of an extreme emergency, we take your pet to either Beltsville Veterinary Hospital or Rocky Gorge Animal Hospital. Once the main emergency is handled, we will call you or your emergency contact to let you know.
Do I need to have a reservation?
For daycare, no. For boarding, yes. We do offer walk-in boarding reservations, but we cannot guarantee that there will be a spot available. We recommend always making a reservation.
Do you have an age requirement or limit?
Our age requirement is usually four months or that the pup has up to date Rabies, Bordetella and Distemper vaccines, whichever comes first. We do not accept new guests over the age of 13.
What forms of payment are accepted?
We accept all major credit card (Mastercard, Visa, Discover, AMEX), Cash, and Personal Checks!
Do you provide any discounts?
Yes!
New Customer Special: ONE free day of boarding, requires 3 days of billing.
New Day Care Customer Special: First day is free for all new Day Care customers.
Weekly Discount: 10% discount on stays of 7 days or more!
Multiple pet Discount: $2 off per dog per day
Referral Benefit: Refer us to a new customer and receive 10% discount on your next visit. Make sure your friend mentions your name at registration.
Active Military Discount: 10% off
Senior Discount: 10% off
How big are your pens?
Our indoor pens are 5.5’x30′. Our outdoor yards are 30’x45′ on average, and come equipped with sunshades, a shower system, a dog house and all the water your pet cares to drink.